Plans & billing

What is the refund policy?

The 14-day stop-loss refund guarantee and how to claim it.

1 min read

2-Week SL Full Refund Guarantee

If the EA gets a stop loss (SL) within the first 14 calendar days from purchase, the robot price is refunded 100%.

How to claim

Submit your purchase email, order details, and MT5 proof of the SL event within the same 14-day window. Send them to support at support@al-ai-fx.xyz, or tell us in the chat.

Other refund requests

Requests outside the 14-day SL guarantee are reviewed case by case and may be denied if terms were breached or service delivery was completed.