Support center

How can we help?

Need help with GoldBot? Our team is here to assist you 24/7 — start with the quick answers below, or send us a message.

Install the EA on MT5

Copying the .ex5, refreshing the Navigator, enabling Algo Trading.

Open

FAQ

Requirements, licences, billing, refunds and risk.

Open

Your dashboard

Download builds, change your MT5 account, manage billing.

Open

Refund policy

The 14-day stop-loss refund and how to claim it.

Open

Send us a message

Pick a topic and we'll route it to the right team.

Topic

Opens your email app with the message addressed to support@al-ai-fx.xyz, ready to send. Never include your MT5 password.

Email us directly
Technical supportInstallation, configuration, licences and MT5 accounts.support@al-ai-fx.xyz
Billing inquiriesSubscriptions, upgrades, payments and refunds.support@al-ai-fx.xyz
To get the fastest answer
  • Use the email address on your GoldBot account.
  • Include your MT5 account number for licence questions.
  • Add a screenshot of any error from MetaTrader's Experts tab.